Shipping Information

We want to provide you with a seamless and enjoyable shopping experience. Here is some important information about our shipping process:

  1. Shipping Destinations: We currently offer worldwide shipping. If your location is not listed, we regret to inform you that we are unable to ship to your area at this time. For shipping to outside Indonesia, please contact our customer service on WhatsApp.
  2. Processing Time: Once your order is placed, please allow 3 days for us to process and prepare your items for shipment. During busy periods or promotional events, processing times may be slightly longer. We appreciate your patience.
  3. Shipping Methods and Delivery Time: We partner with reliable shipping carriers to deliver your orders promptly. The estimated delivery time is approximately 2-3 days from the date of dispatch for regular/standard. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect shipping carriers.
  4. Tracking Your Order: Once your order has been shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment on the carrier's website.
  5. Shipping Fees: Shipping fees may apply and will be calculated based on your location and the total weight of your order. The exact shipping cost will be displayed during the checkout process before you confirm your purchase.
  6. Customs and Duties: Please be aware that international orders may be subject to customs fees, import duties, or taxes imposed by your country's customs department. These charges are the responsibility of the recipient and are not included in the shipping fees paid to us. We recommend checking with your local customs office for more information regarding potential fees.
  7. Address Accuracy: To ensure a successful delivery, please provide accurate and complete shipping information at the time of checkout. We will not be responsible for any delays or issues resulting from incorrect or incomplete addresses provided by the customer.

If you have any further questions or need assistance with your order, please contact our customer service team on WhatsApp. We strive to provide excellent support and will be happy to assist you.

Thank you for choosing Louv Made, and we hope you enjoy your shopping experience with us!